Frequently Asked Questions
Welcome to the Assignar FAQ! You can find high-level questions here.
- For product support documentation, please visit our Support Center
- For more information on Assignar for your business, contact sales
Is Assignar construction management software?
Assignar is a Construction Operations Platform. We focus on driving efficiency throughout operations and creating visibility for a healthier business and better project execution overall.
We’ve built Assignar to help you execute the work at hand with higher efficiency, safety, quality, and visibility.
How is Assignar different from other construction software?
Many construction solutions available are designed for General Contractors and high-level project management. Other solutions only capture a small component of what goes on in the field, like timesheets or incidents, and often create data silos in your business.
Assignar is built for the contractors executing the work, whether you’re a specialty contractor or a self-performing GC, and allows for more granularity than project management solutions. Whether you’re working on a few big projects or you manage dozens at a time, Assignar connects your operations from end to end using a single login.
How much does Assignar cost?
Assignar is a SaaS platform which means you pay a monthly/annual subscription fee.
Besides the ongoing fee, we charge a one-off onboarding fee to get you started on the right track.
In order to make sure you are paying a fair price and get a certain return on investment, we calculate pricing based on usage and business size.
What is included in the pricing?
- An extensive onboarding at the start of your contract period from a dedicated customer success manager.
- Access to new features and enhancements as they become available on the platform
- Free unlimited phone, email and live chat support with your customer success manager
- Access to local Assignar networking events
What is the support like?
When signing up for Assignar, you get more than just a software platform. Our customers rave about our dedicated customer success managers (CSM) that help you set up and run your operations via Assignar.
We have an extensive onboarding program to switch from your current systems and workflows to Assignar. Your dedicated CSM will train operations staff (and optionally field crews) to get the most out of the Assignar platform.
After the initial onboarding period, you have access to free unlimited phone, email, and live chat support.
What is the return on investment of Assignar?
Our customers achieve 4x to 10x ROI. Assignar saves on average 2 hours per day for operations managers and 3 hours per week for field crews.
All customers save on their printed paper and phone bills. To learn more about ROI gained from customers, have a look at our collection of case studies.
Does Assignar integrate with my accounting software?
Yes, Assignar integrates with the most popular accounting software including Xero, Sage, Quickbooks, MYOB EXO ERP. Find all integrations in our integrations library.
If you can’t find your accounting solution or have any questions on how to integrate your accounting software with Assignar, ask our sales team about the specific details.
How does Assignar store data?
Assignar is cloud-based, hosted via Amazon Web Services.
As an Amazon Web Services (AWS) partner, we utilize AWS to manage our infrastructure remotely, providing our clients with the on-demand scalability, security, and dependability that modern business demands.
Can I lose my data?
No, we back up your data progressively, which means a new backup is created almost instantly when you put new data in the system. This makes sure we never lose your data.
Is my data secure?
Your data is securely encrypted via Amazon Web Services (AWS). Assignar is ISO 27001 certified and will never share data with other parties.
AWS is a secure, durable technology platform with industry-recognized certifications and audits: PCI DSS Level 1, ISO 27001, FISMA Moderate, FedRAMP, HIPAA, and SOC 1 and SOC 2 audit reports. AWS services have multiple layers of operational and physical security to ensure the integrity and safety of your data.
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