Join the Assignar team

What will I be doing?

• Communicating efficiently and effectively with our customers over our support chat. We are all about conversations not tickets but you’ll also be talking to customers on the phone every now and then
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Assignar works and what it is capable of
• Influencing the direction of Assignar be it through the product, by collecting and collating customer feedback you receive.
• Being responsible, along with the Customer Success team, to ensure that all customers have a great experience with the product — a crucial part of the role is ensuring we respond to customers in a timely matter and solve their questions or issues.
• Working directly with the product team to identify current issues and synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
• Learning and owning our support tool to ensure we are maximising its usage for the Customer Success Team
• Making sure our product knowledge base is updated with new releases through either updating existing content or writing new content
• Recording product “how to” videos
• Running training webinars with our customers

What skills do I need?

• A genuine enjoyment of technology
• An understanding of the construction industry would be ideal but not essential
• Previous experience in a troubleshooting or support role environment
• Previous experience in a customer service role
• Great problem solving abilities
• The ability to rapidly switch gears while retaining focus on the bigger picture
• Passion for talking to customers all day, every day
• Excellent communication and writing skills
• The ability to explain complex topics in an easy to understand way
• Ambition, eagerness and the will to learn and improve upon your own skills
• Outstanding time management skills
• A confident personal and phone manner
• The role will be mainly self-directed. You will need to be confident speaking to business owners & field based workers about their business, operations and work activities. Your performance will be measured on the satisfaction of customers.

About Assignar

Assignar is a unified software platform to support construction operations from the office to the field in real-time. Our customers have mobile workforces, machines, and equipment across industries such as mining, rail, civil and traffic.

What customer success look like at Assignar?

Assignar is looking for a customer success manager who can own the entire post-sales success process (including first-line technical support for new users) to grow the business.

Our customers are central to our business and we’re looking for a customer success superstar who can own the entire post-sales relationship, including onboarding, ongoing retention, and increased product usage. Through ‘kick-off’ calls, face-to-face training sessions, email conversations, and webinars with new customers, you’ll build strong relationships that persist through the customers’ lifecycle. You’ll be the first point of contact for all of our customers, acting as the face of our business and assisting them with any needs or problems that require solving.

As a technology firm, we’re obsessive about numbers, and customer success plays a key role in what we measure internally. The customer success manager will own all increased product adoption, churn, case studies and referrals. Our customer success team is not incentivised by numbers, however, remuneration is based on customer satisfaction, health scores, NPS scores and case studies.

You’ll work closely with teams from across the organization, helping to advocate on behalf of our customers to all of our teams. You’ll be responsible for making everybody else aware of their challenges, needs and concerns, whether that’s providing input on a new feature for the product team or offering feedback on the latest campaign to the marketing team.

Customers are at the heart of everything we do, and our organizational structure reflects that — you’ll report directly to our Head of Customer Success.

Required Skills

• Customer first mentality –
  In order to adopt this mentality full, CSMs will need to get to know their customers unlike anybody else, becoming trusted advisors that customers see as true partners.
• Business savvy –
  To get close to customers, our CSMs need to understand them — in particular, the mechanics of their business. Taking the time to understand the desired outcomes is essential.
• Analytical –
  Our business runs on numbers, we are looking for someone who is comfortable in that world.
• Tech Savvy –
  Understand how Saas platforms operate and a general understanding of the tech environment our customers are working in is vital to gaining adoption.
• High EQ –
  More than anything a CSMs role is about people! Your fundamental job is to build relationships with customers; remaining calm, having patience and showing attentiveness.
• Experience –
  2-3 years experience in a professional environment dealing with training, onboarding and problem solving for customers.

Desirable skills

• Experience working with Engineering teams, Sales, and Product Managers
• Knowledge of the construction industry or business operational workflows is highly desired
• Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
• A genuine enjoyment of technology
• Outstanding time management skills
• You will need to be confident in speaking to business owners & field-based workers about their business, operations and work activities

All Applications to be sent to Jarren Pinchuck (Head of Customer Success), email: jarren(at)assignar.com

Assignar is a rapidly growing workforce and asset management SaaS company with offices in Sydney, Denver and Prague. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, and a rapid growth, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech company with enormous potential.

Assignar are looking for a Full-Stack Engineer to join our team in North Sydney.

Responsibilities

• Own, lead and implement cross-functional multi-engineer initiatives including high scale architecture, and web services for end-to-end user-facing functionality.
• Deliver top quality code in a timely fashion with a solid sense of prioritization.
• Be self-driven, take complete ownership of initiatives and make pragmatic technical decisions.
• Collaborate with cross-functional teams of developers, QA and operations to get work done.
• Participate and contribute to constantly improving best practices in development.
• Demonstrate great communication skills in working with technical and non-technical audience.

Our ideal candidate will have

• 5+ years of experience in building large scale distributed systems and web services
• Excellent back end programing skills in Node.js and GraphQL, Typescript, ES6 and modern Javascript.
• Several years experience building front end admin style web apps with React and Angular.
• Puts customer pain points in perspective when implementing technical solutions.
• Familiarity with microservice API design best practices including Authentication, Documentation, and Monitoring.
• Familiarity with continuous integration and deployment using build systems such AWS CodePipeline, CodeBuild, CodeDeploy and Serverless framework.
• Demonstrated ability to be proactive, self-driven, and make practical trade-offs based on business needs, entrepreneurial spirit.
• Experience with enterprise SaaS platforms.
• Excellent experience with building and deploying and supporting serverless applications on AWS.
• BS Degree in Computer Science or equivalent.

Assignar is a rapidly growing workforce and asset management SaaS company with offices in Sydney, Denver and Prague. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, and a rapid growth, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech company with enormous potential.

Assignar are looking for a Front-End Engineer to join our team in North Sydney.

We are looking for a Front-End Engineer who can join our efforts to lead the industry in ease-of-use and customer delight.

Responsibilities

• Develop new compelling customer experiences which fulfill the Assignar mission and build the platform for the development of UI capabilities.
• Collaborate with design, product management and other software engineers to deliver customer facing features.
• Identify and resolve performance and scalability issues and make complex areas easily accessible to customers.

Our ideal candidate will have

• Highly-motivated and thrive in an environment where problems are open-ended.
• Full-stack or front-end experience delivering product features in a Consumer or Enterprise SaaS company.
• Fluency with JavaScript required and familiarity with HTML5 and CSS.
• Familiarity with modern UI frameworks like React preferred.
• Understanding of modern web applications design architecture, good API design patterns, performance and scale.
• Familiarity with mobile hybrid/native and progressive web apps (PWAs).
• B.S. or M.S. in Computer Science or equivalent.

Assignar is a rapidly growing workforce and asset management SaaS company with offices in Sydney, Denver and Prague. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to continued growth and success Assignar require experienced DevOps Engineers with strong commercial AWS experience. This is an excellent opportunity to make a big impact and work alongside some of the best minds in cloud.

At Assignar, we believe that there is a lot of overlap in responsibility between DevOps and Software Engineers. We need you to have the same belief.

Role responsibilities:

• Responsible for designing, building and administering a secure, scalable, cost-effective and fault-tolerant platform based on industry standards, best practices and guidelines, including serverless microservices.
• Infrastructure automation experience using CloudFormation, AWS-CLI and other developer-friendly languages such as Typescript and NodeJS.
• Standardise CI/CD pipelines using AWS CodePipeline/CodeBuild and CodeDeploy across multiple AWS accounts and regions.
• Work with QA to automate various tests as part of the CI/CD process.
• Go through Assignar security playbook and ensure compliance in relevant areas.
• Experience in performance benchmarking and Load Testing.
• Setting up processes and systems that ensure SLA compliance.
• Create infrastructure documentation and security policies where appropriate.
• Determine technical standards and specifications and lead the design, build and support of shared services cloud platform components.
• Provide professional support services and/or the integration of respective products.
• Implement architectural designs based on best Practices.
• Review current architectural landscapes and make appropriate recommendations.
• Design, develop and maintain infrastructure and backend applications.
• Provide experience in web application technologies and middleware solutions.
• Researches new technologies and products for their applicability to business processes.

Skills/Experience required:

• 3 years or more of Amazon Web Service (AWS) platform experience (i.e. EC2, S3, RDS, etc).
• 3 years of application and web development experience.
• 2 years or more experience in Agile practices.

Assignar is a rapidly growing workforce and asset management SaaS company with offices in Sydney, Denver and Prague. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, and a rapid growth, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech company with enormous potential.

Assignar are looking for a Software Support Engineer to join our team in North Sydney.

The ideal candidate has the ability to work on specialised solo projects, as well as assist on larger client systems.

We are looking for someone who enjoys programming in its many varied forms and is willing to learn and develop in a dynamic environment. Many of our applications are written in PHP, Angular and ReactJS. Experience with SQL (MySQL) would be advantageous, as well as NodeJS and Serverless architectures in AWS.

Responsibilities

• Carry out triage
• Consolidate user details
• Complete key ticket fields
• Delegate tickets to appropriate team members
• Individually solve tickets yourself if delegating isn’t an option.
• Communicate outcomes in a professional and timely manner.

Skills required

• Experience working on SaaS products using variety of technologies
• Competence and confidence in at least 3 of the following: React, Node, Angular, GraphQL, PHP, MySQL.
• Experience working in Agile environment
• Good knowledge of Jira.
• Good communication skills, written and verbal.
• Motivated and a team player with a good work ethic.

Assignar is a rapidly growing workforce and asset management SaaS company with offices in Sydney, Denver and Prague. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, and a rapid growth, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech company with enormous potential.

Assignar is seeking a highly motivated, top-tier candidate to take on the responsibilities of a Data Scientist for the Analytics Team. You will be a part of the Analytics Team, working closely with other Analysts across engineering, product and service verticals, and cross-functionally with Product and Business Stakeholders, including Data Engineering. Key responsibilities include but are not limited to identifying advanced analytic requirements and interfacing with Data Engineering to produce data sets to support advanced analytics. S/he will also own development and automation of key analytics reports and visualizations that support informed decision making.

Responsibilities

• Lead business requirements and advanced analytics requirements gathering efforts, interfacing with Data Engineering, Analytics, and stakeholder teams
• Build analytics data table infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS technologies
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other business performance metrics
• Apply Advanced Analytics/Data Science techniques to extract actionable insights from large datasets that support stakeholder decision making

Our ideal candidate will have

• Bachelor/Graduate degree in Analytics, Statistics, Engineering, Math, Economics, or Science
• 3+ years of Analytics and or Data Engineering experience
• Data Engineering experience using Java, Scala, Python or similar programing language to produce analytic data pipelines and data sets
• Experience with machine learning techniques, algorithms and AWS services like SageMaker
• Experience using various statistical tools.
• Familiar with visualization libraries like AWS QuickSight, Tableau, Plotly or similar
• Strong SQL skills
• Analytical thinker with a strong passion for data, visualizations, analysis, trends, and evangelizing data usage across various teams

Assignar is a rapidly growing workforce and asset management SaaS company with offices in Sydney, Denver and Prague. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, and a rapid growth, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech company with enormous potential.

We are looking for a VP of Engineering to join our team in Sydney.

Responsibilities

• Responsible for the overall engineering team, backend architecture and keeping the ‘trains’ running and on time.
• Partner closely with the CTO, Product and other internal groups, designing and maintaining a roadmap of projects to meet demanding business objectives. Lead software development efforts, including all required monitoring and reporting progress against critical product roadmap timelines and milestones.
• Manage multiple, cross-region, parallel development work streams from concept to design, implementation and ongoing refinement.
• Manage recruitment, development, and retention of a world-class team of 20 engineers across front-end, backend-end, and infrastructure engineering divisions, keeping staff focused and motivated, while connecting business goals to their work.
• Ensure quality, scalability, and security of core platforms; ensure uptime and service level agreements with internal and external customers.
• Inculcate data driven decision making and culture across the organisation by building flexible experimentation platform and tooling.
• Entrepreneurial attitude, and someone who will lead by getting involved. Must be willing to “roll up his/her/ sleeves” to evaluate competing technologies, diagnose/troubleshoot production problems, make critical decisions on day-to-day performance of the organisation.
• Be an effective spokesperson and champion for the engineering teams.

Qualifications

• Proven track record of 10+ years of progressive engineering experience, with 5+ years in a significant leadership position managing tech teams that designed, developed, and launched complex software solutions.
• Degree in Computer Science/Engineering or equivalent
• Experience driving multiple development teams in an aggressive, Agile environment.
• Demonstrated track record of successfully hiring, motivating, and retaining talented engineers.
• Deep knowledge of Amazon Web Services (AWS) platform. Certification is a bonus.
• Experience in Docker containers, serverless development and event driven systems in Javascript/Typescript/NodeJS.
• Experience in cloud automation and infrastructure as code principles.
• Experience in building big data applications in AWS.
• Experience in modeling schemas in relational databases – MySQL, Aurora
• Experience across a broad spectrum of AWS technologies – AWS Lambda, API Gateway, S3, EC2, ECS, SNS, SQS, CloudWatch.
• Strong verbal and written communication skills