Select Page

Join the Assignar team

A team of legends.

We’re growing at 300% year on year and we are always looking for superstars of Customer Success, Sales & Marketing, Product Management and of course Engineering for our Sydney and San Francisco offices.

If you’d like to be part of our amazing journey, drop us a line at employment@assignar.com

Sydney Office

Customer Support Manager

What will I be doing?

  • Communicating efficiently and effectively with our customers over our support chat. We are all about conversations not tickets but you’ll also be talking to customers on the phone every now and then
  • Owning customer communications and issues from initial contact until resolution
  • Becoming an encyclopedia of knowledge about how Assignar works and what it is capable of
  • Influencing the direction of Assignar be it through the product, by collecting and collating customer feedback you receive.
  • Being responsible, along with the Customer Success team, to ensure that all customers have a great experience with the product — a crucial part of the role is ensuring we respond to customers in a timely matter and solve their questions or issues.
  • Working directly with the product team to identify current issues and synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
  • Learning and owning our support tool to ensure we are maximising its usage for the Customer Success Team
  • Making sure our product knowledge base is updated with new releases through either updating existing content or writing new content
  • Recording product “how to” videos
  • Running training webinars with our customers

What skills do I need?

  • A genuine enjoyment of technology
  • An understanding of the construction industry would be ideal but not essential
  • Previous experience in a troubleshooting or support role environment
  • Previous experience in a customer service role
  • Great problem solving abilities
  • The ability to rapidly switch gears while retaining focus on the bigger picture
  • Passion for talking to customers all day, every day
  • Excellent communication and writing skills
  • The ability to explain complex topics in an easy to understand way
  • Ambition, eagerness and the will to learn and improve upon your own skills
  • Outstanding time management skills
  • A confident personal and phone manner
  • The role will be mainly self-directed. You will need to be confident speaking to business owners & field based workers about their business, operations and work activities. Your performance will be measured on the satisfaction of customers.
Customer Success Manager

Assignar’s customer base is growing exponentially. Our customers love our product because we invest hugely in R&D to provide the best solutions in their category

We deeply care about helping our customers get value out of Assignar as quickly as possible. We’re looking for a Customer Success Manager who is passionate about our product, results drive and excited by working directly with customers. To help them streamline their construction operations. As one of our Customer Success teammates, you’ll be a key member of the team, helping us define and grow the role itself.

We are asking our customers to put Assignar at the core of their businesses, and we can only do this by putting them at the core of ours. You will have the chance to onboard and educate customers from leading companies across multiple construction based industries, helping them realize maximum value from our product. There is no up/cross selling or quota associated with your role — you will focus on helping customers get off on the right foot by helping onboard and teach them how to get the most from Assignar.

What will I be doing?

  • Work with our customers, understand their business goals and identify the tactics, strategies, and best practices needed to achieve them
  • Onboard and educate our customers to ensure they implement Assignar in alignment with their goals and our best practices
  • Successfully develop and deliver educational content while tracking progress
  • Collaborate with internal account owners and the customer support team to reduce churn and surface expansion opportunities for the sales team
  • Develop world class expertise in the Assignar product, best practices, and implementation strategies for a broad range of use cases and customer goals
  • Collect product feedback and channel it to the Product Team
  • Drive adoption of Assignar in our customer’s business

What skills do I need?

  • Relevant Tertiary Qualifications
  • 1-2 years experience in SaaS Customer Support or Customer Success (Account Management a plus!)
  • Experience working with Engineering teams, Sales, and Product Managers
  • Knowledge of the construction industry or business operational workflows is highly desired
  • Previous experience with problem solving in a customer facing environment
  • Previous experience in a customer service role
  • Great problem solving abilities
  • Passion for talking to customers all day, every day
  • Passion for consulting and tactical empathy to apply and present complex solutions effectively
  • Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
  • A genuine enjoyment of technology
  • An understanding of the construction industry would be ideal but not essential
  • Outstanding time management skills
  • A confident personal and phone manner
  • The role will be mainly self-directed. You will need to be confident speaking to business owners & field based workers about their business, operations and work activities. Your performance will be measured on the satisfaction of customers.
Full Stack Engineer

Assignar is a rapidly growing workforce and asset management SaaS company with the HQ in Sydney, Australia. Our customers have mobile workforces and equipment working in mining, rail, oil & gas, roads and many more industries. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech startup with enormous potential.

We are looking for a Full Stack engineer to join our team in Sydney.

Our technology stack is becoming serverless fast:

  • Amazon Web Services (AWS)
  • Aurora (MySQL)
  • DynamoDB
  • AWS Lambda (NodeJS)
  • AWS API Gateway
  • ReactJS / TypeScript / GraphQL
  • Lots of other interesting and emerging technologies

Want to get involved?

We are on the hunt for a seriously talented software engineer to join our awesome team!

Requirements

  • Live and breathe our core values
  • More than comfortable with our technology stack listed above
  • You’ll love the idea of working in a cross functional team, quality, attention to detail and measuring the impact you’ve made will be at the core of what is important to you.
  • Great attitude and willingness to learn new things.
  • You will be a team player, but also able to work autonomously.

Think you’ve got what it takes?

Send us:
Your resume/blog/LinkedIn or similar – something that gives us insight into who you are and what makes you tick!
A link to anywhere we can see your code – probably Github or similar.
A paragraph or two about your technology journey so far and why you are interested in joining the engineering team at Assignar.

Email: careers(at)assignar.com

No agencies please.

Quality Assurance Practice Lead

Assignar is a rapidly growing workforce and asset management SaaS company with the HQ in Sydney, Australia. Our customers have mobile workforces and equipment working in mining, rail, oil & gas, roads and many more industries. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech startup with enormous potential.

We are looking for a Quality Assurance Practice Lead to join our team in Sydney.

Our technology stack is becoming serverless fast:

  • Amazon Web Services (AWS)
  • Aurora (MySQL)
  • DynamoDB
  • AWS Lambda (NodeJS)
  • AWS API Gateway
  • ReactJS / TypeScript / GraphQL
  • Lots of other interesting and emerging technologies

Want to get involved?

We are on the hunt for a seriously talented QA Engineer to join our awesome team!

Requirements

  • Live and breathe our core values
  • Experience in implementing and improving/maintaining an automated testing framework using Selenium Webdriver.
  • Ability to write and advocate for unit testing / TDD / CI / CD
  • Have experience implementing and improving test processes and workflow
  • Familiar debugging web applications eg. using Chrome DevTools
  • Experience with AWS CodePipeline/CodeBuild/CodeDeploy is highly desirable
  • You’ll love the idea of working in a cross functional team, quality, attention to detail and measuring the impact you’ve made will be at the core of what is important to you.
  • Great attitude and willingness to learn new things.
  • You will be a team player, but also able to work autonomously.
  • 4+ years of experience in a Quality Assurance/Software Testing role

Think you’ve got what it takes?

Send us:
Your resume/blog/LinkedIn or similar – something that gives us insight into who you are and what makes you tick!
A link to anywhere we can see your code – probably Github or similar.
A paragraph or two about your QA journey so far and why you are interested in joining the engineering team at Assignar.

Email: careers(at)assignar.com

No agencies please.

DevOps Lead - AWS

Assignar is a rapidly growing workforce and asset management SaaS company with the HQ in Sydney, Australia. Our customers have mobile workforces and equipment working in mining, rail, oil & gas, roads and many more industries. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech startup with enormous potential.

We are looking for a DevOps Lead to join our team in Sydney.

Our technology stack is becoming serverless fast:

  • Amazon Web Services (AWS)
  • CodePipeline/CodeBuild/CodeDeploy
  • RDS – Aurora (MySQL)
  • DynamoDB
  • AWS Lambda (NodeJS)
  • AWS API Gateway
  • EC2 / Auto Scaling
  • Route 53
  • Docker / Kubernetes / Vagrant
  • Lots of other interesting and emerging technologies

Want to get involved?

We are on the hunt for a seriously talented DevOps Lead to join our awesome team!

Requirements

  • Live and breathe our core values
  • Deployment of applications and services into AWS using a variety of automation tools.
  • Troubleshooting, performance tuning and cost optimisation of cloud-hosted applications services in AWS.
  • Implementation and maintenance of automation, auto-scaling, E2C scheduling and other practices to reduce cost and improve availability of cloud-hosted applications and services across multiple AWS accounts
  • Proficiency with automating, managing and monitoring AWS services (EC2, EBS, ELB, Route53, CloudFormation, S3, CloudWatch, AutoScaling, VPC, RDS, Lambda and API Gateway)
  • Implementation of robust monitoring and alerting systems.
  • Embrace our serverless technology stack and drive it to the next level
  • Proficient in scripting languages such as NodeJS, Bash and Python
  • Great attitude and willingness to learn new things.
  • Working with application development teams using continuous delivery practices and toolsets
  • AWS Certification is highly regarded

Think you’ve got what it takes?

Send us:
Your resume/blog/LinkedIn or similar – something that gives us insight into who you are and what makes you tick!
A link to anywhere we can see your code – probably Github or similar.
A paragraph or two about your DevOps journey so far and why you are interested in joining the engineering team at Assignar.

Email: careers(at)assignar.com

No agencies please.