Join the Assignar team

We are always looking for superstars of Customer Success, Sales & Marketing, Product Management and of course Engineering for our Sydney, Denver and Prague offices.

Sydney Office

Customer Support Manager

What will I be doing?

Communicating efficiently and effectively with our customers over our support chat. We are all about conversations not tickets but you’ll also be talking to customers on the phone every now and then
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how Assignar works and what it is capable of
Influencing the direction of Assignar be it through the product, by collecting and collating customer feedback you receive.
Being responsible, along with the Customer Success team, to ensure that all customers have a great experience with the product — a crucial part of the role is ensuring we respond to customers in a timely matter and solve their questions or issues.
Working directly with the product team to identify current issues and synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
Learning and owning our support tool to ensure we are maximising its usage for the Customer Success Team
Making sure our product knowledge base is updated with new releases through either updating existing content or writing new content
Recording product “how to” videos
Running training webinars with our customers

What skills do I need?

A genuine enjoyment of technology
An understanding of the construction industry would be ideal but not essential
Previous experience in a troubleshooting or support role environment
Previous experience in a customer service role
Great problem solving abilities
The ability to rapidly switch gears while retaining focus on the bigger picture
Passion for talking to customers all day, every day
Excellent communication and writing skills
The ability to explain complex topics in an easy to understand way
Ambition, eagerness and the will to learn and improve upon your own skills
Outstanding time management skills
A confident personal and phone manner
The role will be mainly self-directed. You will need to be confident speaking to business owners & field based workers about their business, operations and work activities. Your performance will be measured on the satisfaction of customers.

Customer Success Manager

Assignar’s customer base is growing exponentially. Our customers love our product because we invest hugely in R&D to provide the best solutions in their category

We deeply care about helping our customers get value out of Assignar as quickly as possible. We’re looking for a Customer Success Manager who is passionate about our product, results drive and excited by working directly with customers. To help them streamline their construction operations. As one of our Customer Success teammates, you’ll be a key member of the team, helping us define and grow the role itself.

We are asking our customers to put Assignar at the core of their businesses, and we can only do this by putting them at the core of ours. You will have the chance to onboard and educate customers from leading companies across multiple construction based industries, helping them realize maximum value from our product. There is no up/cross selling or quota associated with your role — you will focus on helping customers get off on the right foot by helping onboard and teach them how to get the most from Assignar.

What will I be doing?

Work with our customers, understand their business goals and identify the tactics, strategies, and best practices needed to achieve them
Onboard and educate our customers to ensure they implement Assignar in alignment with their goals and our best practices
Successfully develop and deliver educational content while tracking progress
Collaborate with internal account owners and the customer support team to reduce churn and surface expansion opportunities for the sales team
Develop world class expertise in the Assignar product, best practices, and implementation strategies for a broad range of use cases and customer goals
Collect product feedback and channel it to the Product Team
Drive adoption of Assignar in our customer’s business

What skills do I need?

Relevant Tertiary Qualifications
1-2 years experience in SaaS Customer Support or Customer Success (Account Management a plus!)
Experience working with Engineering teams, Sales, and Product Managers
Knowledge of the construction industry or business operational workflows is highly desired
Previous experience with problem solving in a customer facing environment
Previous experience in a customer service role
Great problem solving abilities
Passion for talking to customers all day, every day
Passion for consulting and tactical empathy to apply and present complex solutions effectively
Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
A genuine enjoyment of technology
An understanding of the construction industry would be ideal but not essential
Outstanding time management skills
A confident personal and phone manner
The role will be mainly self-directed. You will need to be confident speaking to business owners & field based workers about their business, operations and work activities. Your performance will be measured on the satisfaction of customers.

Full Stack Engineer

Assignar is a rapidly growing workforce and asset management SaaS company with the HQ in Sydney, Australia. Our customers have mobile workforces and equipment working in the construction industry. They have complex back office processes, and we help simplify them by introducing technology to their businesses.

Due to a huge demand for our software, we are now looking to expand our Engineering team! This is a fantastic opportunity for you to join a fast growing construction tech startup with enormous potential.

We are looking for a Full Stack engineer to join our team in Sydney.

Our technology stack is becoming serverless fast:

Amazon Web Services (AWS)
Aurora (MySQL)
DynamoDB
AWS Lambda (NodeJS)
AWS API Gateway
ReactJS / TypeScript / GraphQL
Lots of other interesting and emerging technologies

Want to get involved?

Requirements

Live and breathe our core values
More than comfortable with our technology stack listed above
You’ll love the idea of working in a cross functional team, quality, attention to detail and measuring the impact you’ve made will be at the core of what is important to you.
Great attitude and willingness to learn new things.
You will be a team player, but also able to work autonomously.

Think you’ve got what it takes?

Send us:
Your resume/blog/LinkedIn or similar – something that gives us insight into who you are and what makes you tick!
A link to anywhere we can see your code – probably Github or similar.
A paragraph or two about your technology journey so far and why you are interested in joining the engineering team at Assignar.

Email: careers(at)assignar.com

No agencies please.

Business Analyst

Due to a huge demand for our software, we are now looking to expand our team! This is a fantastic opportunity for you to join a fast growing construction tech startup with enormous potential.

We are looking for a QA focused Business Analyst to join our team in Sydney.