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Operational excellence to business development success

Many sub and self-perform businesses are still bogged down in administrative activities. Despite hiring more admin staff, the workload remains largely manual and data is siloed across paper, excel sheets and phone calls.

Implementing a digital system to connect their data has been successful in combating cumbersome administrative tasks. With the time and money saved through using a systemised approach, sub and self-perform contractors are able to maximise the data in their digital system to grow their business.

The true cost of administrative activities

We had a chat with some of our Assignar customers to understand the true costs of administrative activities within the industry.

Gordon Smith-Gander, Chief Operating Officer at Kwik Logistics highlights, “from an admin perspective, our staff have saved 4 hours collectively a day by removing manual processes. Calculated across a year of working, this equates to over $35,000 a year of savings.”

In addition, Paul Waters from DPW Plant Hire spoke of the impact digital dockets has had on the business, “transitioning from hard copy documents such as pre-start checklists and Safe Work Method Statement (SWMS) to digital has reduced the time we spent chasing up and processing these forms by 50%.”

Through implementing digital systems, sub and self-perform contractors are saving time and money. Consequently, business owners are able to focus their efforts on more business development activities as opposed to daily operational tasks.

Data insights into business growth

With so much data easily accessible in one place, harnessing operational data to make strong business development decisions is an excellent opportunity for growth.
For instance, when you create an orders dashboard you can drill down and see your top clients and build a case towards being a preferred supplier. This rapport can be supported with data. For example, a dashboard that included:
– Projects completed
– Hours worked
– Safety forms submitted
– Time completed for a project

Furthermore, in Operational Intelligence you can see where your jobs are located on a geospatial map. If the business is growing and you are looking to move to a bigger yard, you can analyse the data and see where the majority of your jobs are located and potentially relocate to a central location that cuts down on travel times to jobs.



In today’s competitive environment, outshining competitors is key to winning more work. At Assignar, we are seeing more and more customers require a digitised system in their tenders. This can sit under processes and systems, innovations, or safety. Showcasing an innovative solution with key metrics can be a powerful tool to set yourself apart from your competition such as:
– X amount of projects completed in a year
– X fieldworkers
– X assets

Angelica is a Customer Marketing Manager at Assignar. Angelica has a background in the tech and IT industry and is passionate about digitisation and helping business reap the benefits of streamlined operations to scale their business.

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